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Beware of NBN Scams

Delia Rickard
16th May, 2015

Consumers and businesses should look out for National Broadband Network (NBN) related scams which seek your personal details or ask you to buy equipment you don’t need.

As the NBN rolls out, you may receive legitimate materials from NBN Co and telecommunications service providers outlining your options. Unfortunately, scammers may also attempt to contact you as they often use major government programs as a guise to trick people.

How these scams work

You may receive an unexpected call, email or knock at the door from someone claiming to be from the NBN, a government department or a telecommunications provider.

The caller or sender will claim that you must provide personal information, such as bank details, to connect to the NBN.

Alternatively, the unannounced caller may tell you that you need to buy new equipment because your existing set-up is incompatible with the NBN.

Be on guard

Keep your guard up. Never give your account details unless you made the contact. Don’t rely on numbers, email addresses or websites provided – find them through an independent source such as a phone book or online search.

If you are unsure about what you need to do to switch to the NBN, contact your preferred telecommunications retail service provider. NBN Co does not provide retail services to consumers so will not generally ask for banking details.

Check with your telecommunications provider or equipment manufacturer to see if you really do need new equipment in order to connect to the NBN.

If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.

Further information is available at www.scamwatch.gov.au. You can report scams via the SCAMwatch ‘report a scam’ page.

Delia Rickard
Deputy Chair
Australian Competition and Consumer Commission

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