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Recalls, Refunds and Replacements

Delia Rickard
7th March, 2016

Australian suppliers recalled more than 300 unsafe consumer products last financial year. Could some of these products be lurking in your home? The Recalls Australia website, www.recalls.gov.au, can help you find out.

You can check the list of product recalls or sign up to email alerts on the website. The recall information includes the name of the product, who sold it, any identifying features such as a batch number or use-by date, a description of the hazard and what to do if you have the product.

In the past month, we’ve seen hoverboards, phone chargers, water bottles and cots among the products recalled. As a part of the recall, suppliers will usually offer you a repair, replacement or a refund.

For example, Apple Inc recently recalled the two-prong part of its AC Wall Plug Adapter due to concerns about the possible risk of electric shock. Apple advised customers to stop using the adapters and exchange them at no cost for a new redesigned model.

Microsoft has also recalled an AC power cord set for some models of the Surface Pro. Microsoft has set up a replacement program and published instructions as part of the recalls notice.

In January, IKEA recalled a set of children’s drum sticks as the rubber ball on the end of the stick can detach or be unscrewed posing as a choking hazard. IKEA urged customers to immediately stop using the drum sticks and return them for a full refund.

These are just some of the many products recalled this year. Then there are some large long-standing recalls the ACCC is particularly concerned about – such as Infinity Cables and Samsung top loader washing machines as they continue to pose significant fire (and in the case of Infinity cables, electrocution) dangers .

To find out more about these and other product recalls, visit www.recalls.gov.au.


Delia Rickard
Deputy Chair
Australian Competition and Consumer Commission

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