Back

Let the Christmas present buyer beware

4th December, 2020

It’s been quite a year and you may be looking forward to the Christmas holidays, the giving and receiving of gifts and eating of festive food.  Without meaning to be Grinch-like, remember this number one shopping tip.

Keep your receipts

Sometimes it’s necessary to return gifts.

The good news is that under the Australian Consumer Law (ACL), purchases come with ‘consumer guarantees’ that products and services will work and do what you asked for. Basically, this means you must be offered a repair, replacement or refund if the product is faulty or not fit for purpose, for example, a toy train that doesn’t leave the station or a PlayStation that you can’t play, but not if you just bought the wrong item or a gift recipient doesn’t like it.

Additionally, on top of your legal rights, some retailers may offer a ‘change of mind’ refund or exchange if you later decide you don’t want the item or the gift hasn’t hit the mark.  This is usually subject to the goods being returned in new condition within a reasonable timeframe.

Gift recipients have the same rights, as long as they have a receipt.  So, if you receive faulty socks this Christmas or just already have enough, you may be able to return them. If you or your gift recipients want to be able to access your consumer rights, keep your receipts.


How would you rate this article?
Any other feedback?
No personal information is collected and responses are anonymous.

Share this article:

CHECK OUT MORE HELPFUL ARTICLES

VIEW ALL ARTICLES

Scam Pandemic

Find out who scammers target and their popular tactics.
Read More

It’s tax time again!

Follow these tips to help you achieve the best outcome this tax time.
Read More

Property market FOMO

If you’ve been watching the property market rise recently you might be thinking you need to get in quick before you miss out, but don’t get caught up in the hype. There’s a lot to consider.
Read More

lamp

LOOKING FOR FINANCIAL ADVICE?

Find a financial adviser who will act in your best interests.

FIND A FINANCIAL ADVISER

SIGN UP FOR OUR MONTHLY NEWSLETTER

Want to stay up to date with personal financial issues affecting ADF members and their families? Sign up for our monthly e-newsletter with topical articles by a range of expert contributors.

2LT
AB
AC/W
ACM
ADM
AIRCDRE
AIRMSHL
ASLT
AVM
BRIG
CAPT
CDRE
CMDR
COL
CPL
CPL/BDR
CPO
DR
FLGOFF
FLTLT
FSGT
GEN
GPCAPT
LAC/W
LCDR
LCPL/LBDR
LEUT
LS
LT
LTCOL
LTGEN
MAJ
MAJGEN
MIDN
MR
MRS
MS
NCOCDT
OCDT
OFFCDT
PLTOFF
PO
PTE
RADM
RSM-A
SBLT
SQNLDR
SSGT
VADM
WGCDR
WO
WO-N
WO1
WO2
WOFF
WOFF-AF
Other

NEED HELP?

WE ARE HERE TO ASSIST

GET IN TOUCH