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Can I get a refund for faulty goods?

2nd August, 2019

Under Australian Consumer Law, if you buy something from a business in Australia (rather than say from an overseas online trader or in a private sale) you should be able to get either a full refund, a replacement or a repair (it’s your choice) if the goods suffer from what the ACL describes as a ‘major’ problem. If the problem is only minor, the business can choose to offer you a repair only. For more information see the Australian Competition and Consumer Commission (ACCC) guide to repair, replacement or refund.


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